Frequently Asked Questions
Q: What is your return policy?
A: We accept returns within 30 days of purchase for items in their original condition with tags attached. However, we do not accept returns on final sale items or items that have been worn or damaged.
Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to most countries. Shipping rates and delivery times vary by location, and some restrictions may apply. Please check our shipping page for more information.
Q: How can I track my order?
A: Once your order has shipped, we will send you a tracking number and a link to track your package. You can also check the status of your order by logging into your account on our website.
Q: Do you offer gift wrapping?
A: Yes, we offer complimentary gift wrapping for all orders. Simply select the gift wrap option at checkout and let us know if you would like a personalized message included.
Q: Can I cancel or change my order?
A: If your order has not yet shipped, we may be able to cancel or modify it. Please contact us as soon as possible to make changes. Once an order has shipped, it cannot be canceled or modified.
Q: How can I contact customer service?
A: You can contact us by phone, email, or live chat. Our customer service hours are Monday to Friday, 9am to 5pm EST. We strive to respond to all inquiries within 24 hours.